What started as a redesign request was already much more than that.
Trax Hydraulics are hydraulic specialists based in Burscough, in West Lancashire — supplying, installing, and maintaining hydraulic systems across a diverse range of industries. When they approached me towards the end of 2024, the situation was more complicated than a redesign request. Their site’s backlink profile had been compromised so severely that visitors were occasionally being served Japanese e-commerce spam content — a tell-tale sign of a search-engine cloaking attack. For a professional B2B business, having prospective customers land on spam content is as damaging as it gets.
On top of the technical crisis, Trax had a difficult relationship with their existing developer — unreliable, unresponsive, and charging disproportionately for even the most minor updates. They needed a fresh start on every level.